Shipping policy

At The Beans, we strive to deliver freshly roasted coffee to you as quickly and safely as possible. This Shipping Policy explains how orders are processed and delivered.

1. Order Processing

Orders are processed within 1–2 business days after successful payment
Orders placed on Sundays or public holidays will be processed on the next working day
You will receive an order confirmation once your order is placed

2. Shipping Locations

We currently ship across India
Delivery availability may vary depending on your location and courier serviceability

3. Delivery Timeline

Estimated delivery time is 3–7 business days after dispatch
Delivery timelines are approximate and may vary due to courier delays, weather conditions, or unforeseen circumstances

4. Shipping Charges

Shipping charges, if applicable, are calculated at checkout
Any applicable taxes will be displayed during checkout

5. Order Tracking

Once your order is shipped, tracking details will be shared via email or SMS
Customers are responsible for tracking their orders using the provided details

6. Delayed or Failed Deliveries

We are not responsible for delays caused by courier partners or incorrect delivery information provided by the customer
If an order is returned to us due to incorrect address or failed delivery attempts, re-shipping charges may apply

7. Damaged Shipments

If your package arrives damaged:

Notify us within 48 hours of delivery
Share clear photos or videos of the package and product
Contact us at abhi7870rai@gmail.com

We will review the issue and provide a replacement or refund as applicable.

8. Contact Information

For shipping-related questions, contact us at:

Business Name: The Beans
Email: abhi7870rai@gmail.com