Refund Policy

Refund Policy - The Basics

Last updated: 01/01/2026

At The Beans, we take pride in delivering fresh, high-quality coffee. Due to the nature of our products, we follow a transparent and fair return & refund policy outlined below.

1. Eligibility for Returns

Because coffee is a consumable product, we do not accept returns on opened or used items.

Returns are accepted only if:

You received a damaged, defective, or incorrect product
The issue is reported within 48 hours of delivery
The product is unused, unopened, and in its original packaging

2. Non-Returnable Items

The following items are not eligible for return or refund:

Opened or partially used coffee products
Products damaged due to improper storage or handling after delivery
Items purchased on sale or with promotional discounts (unless defective)

3. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us at:

Email: abhi7870rai@gmail.com

Include:

Order ID
Clear photos or video of the product and packaging
Description of the issue

Once verified, we will offer a replacement or refund, depending on availability.

4. Refund Process

Approved refunds will be processed within 7–10 business days
Refunds will be issued to the original payment method
Shipping charges (if any) are non-refundable, unless the error was on our part

5. Replacement Policy

Replacements are subject to stock availability
If a replacement is unavailable, a full refund will be issued

6. Cancellations

Orders can be cancelled only before they are processed or shipped
Once dispatched, orders cannot be cancelled

7. Contact Information

For any return, refund, or cancellation requests, contact us at:

Business Name: The Beans
Email: abhi7870rai@gmail.com